Guest Experience Supervisor

**Additional Information** **Job Number**26091716 **Job Category**Rooms \& Guest Services Operations **Location**Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Process all guest check\-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid\-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* W 酒店以“点燃好奇，拓展无界”为使命。我们崇尚体验精彩生活、接纳新鲜事物和保持开放心态。每张陌生面孔和每次新奇体验都是我们不断向前的灵感来源。紧跟潮流的态度和敢于尝试的精神是我们的精髓所在，也是我们重新定义全球奢华酒店标杆的源源动力。“随时／随需”文化和服务理念鼓励我们满腔热情地服务每一位宾客。如果您拥有独到眼光和创新精神，也憧憬未来的精彩可能，欢迎加入 W 酒店，展现您的过人天赋。加入 W 酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，**追求**人生目标，**融入**卓越国际团队，**展现**真我风采。