Guest Experience Manager

Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation. You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. You will attend regular operational meetings to ensure effective coordination and partnership between departments. Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed. Work collaboratively and professionally with co-workers and supervisors. One to two years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping withing luxury 5 stra hotel or resort. College degree preferably specializing in hotel management or equivalent experience is required. Strong communicational sills in English and other languages. Customer satisfaction oriented with attention to the details.