Guest Experience Agent

* Greet and welcome guests with warmth, professionalism, and genuine hospitality. * Ensure VIP and special guests receive a seamless, personalized experience from arrival to departure. * Coordinate pre\-arrival arrangements including room preferences, special requests, and amenities in collaboration with relevant departments. * Maintain updated guest profiles and preferences in the property management system for future reference and loyalty building. * Assist with check\-ins and check\-outs, ensuring all processes are handled efficiently and courteously. * Handle guest inquiries, concerns, and requests promptly, diplomatically, and effectively. * Liaise with departments such as Housekeeping, Concierge, Room Service, and Security to ensure guest satisfaction. * Conduct guest room inspections for VIP arrivals to ensure readiness and attention to detail. * Anticipate guest needs and proactively provide thoughtful touches that enhance the guest experience. * Support the Front Office team in administrative tasks, reporting, and daily operations as needed. * Uphold and represent the hotel's service standards and brand values at all times. * Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.