Grocery Supervisor (Food) Hypermarket

Sales & Profitability • Achieve departmental sales targets and maintain required profit margins. • Monitor daily sales performance and report variances to Branch Manager. • Coordinate with management to liquidate slow moving items or return them to suppliers. Supplier Negotiation & Benefits • Negotiate with suppliers to secure rental income, rebates, and promotional support. • Ensure supplier agreements benefit the company and align with profitability goals. • Collaborate with procurement teams to prioritize fast moving and seasonal items. Stock & Ordering • Monitor daily ordering of fast moving food items to ensure availability. • Track demand trends and adjust ordering accordingly. • Maintain expiry sheets for all food items and ensure timely clearance of expired stock. Category Management & Merchandising • Implement proper category management to optimize shelf space and product visibility. • Ensure departmental displays and merchandising comply with company standards. • Guarantee all items are scannable and correctly priced on shelves. • Prepare and update shelf price tags regularly. Quality & Hygiene Control • Maintain cleanliness and hygiene of shelves and food storage areas. • Monitor and update temperature sheets for chillers and freezers daily. • Ensure fresh items meet quality standards to avoid customer complaints. Customer Service • Support excellent customer service by ensuring product availability and correct pricing. • Resolve customer complaints related to food items promptly and professionally. • Assist in promotional campaigns and seasonal events for the grocery department. Reporting & Coordination • Provide daily reports on sales, stock availability, and supplier negotiations. • Coordinate with Branch Manager and General Manager on departmental performance. • Escalate operational issues and recommend corrective actions. • Bachelor’s degree in Business Administration, Retail Management, or related field. • Minimum 5 years of experience in grocery/food retail operations. • Strong knowledge of category management, merchandising, and supplier negotiations. • Proficiency in ERP/POS systems and MS Office applications. • Excellent organizational and analytical skills. • Ability to thrive in a high volume, fast paced environment.