Front Office Supervisor

can join immediately opera cloud knowledge, 5 star hotel experience. * Supervise daily front desk operations, including check\-in, check\-out, room assignments, guest requests, and cashiering. * Use **Opera Cloud PMS** to manage reservations, guest profiles, room status, billing, traces, alerts, and reports. * Monitor arrivals, departures, no\-shows, cancellations, and room inventory to ensure accurate system updates. * Coordinate with Housekeeping, Reservations, Sales, and Maintenance to ensure smooth guest service and room readiness. * Train, coach, and support front office agents on service standards, hotel procedures, and Opera Cloud workflows. * Handle guest complaints, escalations, special requests, and service recovery professionally. * Review daily transactions, payment postings, billing adjustments, routing instructions, and cashier closures for accuracy. * Ensure compliance with hotel policies, brand standards, data privacy, payment security, and cash\-handling procedures. * Prepare and review front office reports such as occupancy, arrivals, departures, rate variance, credit limit, and guest ledger reports. * Support upselling initiatives, loyalty program enrollment, and revenue optimization opportunities. * Manage shift scheduling, task delegation, break coverage, and performance feedback for front office team members. * Maintain accurate communication through shift handovers, logbooks, traces, and internal notes in Opera Cloud. * Assist with night audit preparation and resolve discrepancies related to reservations, billing, or room status. * Ensure guest profiles, preferences, and company/agency details are maintained accurately in Opera Cloud. * Support management with audits, operational improvements, and front office performance tracking Work Location: In person