Front Office Manager

We are looking for an experienced **Front Office Manager / Front Desk Manager** to join a 5\-star luxury/lifestyle hotel in Dubai. The successful candidate will be responsible for managing the Front Office team and daily operations, ensuring excellent guest service, smooth check\-in and check\-out, and compliance with **Hilton brand standards**. For a new hotel opening, this role will be involved in the **pre\-opening and launch process**, including recruitment, training, SOP development, system setup, room readiness, and operational testing. Key Responsibilities * Manage the daily operations of the Front Office and Front Desk. * Ensure a smooth and professional check\-in and check\-out experience. * Lead, motivate, and manage the Front Office team. * Recruit and train Front Office colleagues for hotel opening. * Develop and implement Front Office SOPs and procedures. * Ensure compliance with Hilton brand standards and service requirements. * Monitor arrivals, departures, VIP guests, groups, and special requests. * Handle guest complaints and ensure effective service recovery. * Maintain high standards of guest service and presentation. * Coordinate closely with Housekeeping, Reservations, Revenue, Sales, Engineering, and Finance. * Monitor room availability, room status, upgrades, and room allocations. * Support upselling and revenue opportunities. * Ensure accurate cash handling, cashiering, and guest account procedures. * Assist with hotel opening preparations, mock operations, and operational testing. * Ensure the team is trained on PMS, Front Office systems, and hotel procedures. * Support Hilton quality inspections and maintain brand standards. * Ensure compliance with hotel safety, security, and emergency procedures. Requirements * Minimum **5–7 years of Front Office experience** in a 5\-star hotel. * Previous experience as a **Front Office Manager, Assistant Front Office Manager, or Front Desk Manager**. * **Hilton experience is required/preferred.** * Previous **hotel pre\-opening experience** is highly preferred. * Strong experience managing multicultural teams. * Excellent knowledge of luxury hotel guest service standards. * Good knowledge of PMS and Front Office systems. * Strong leadership, communication, and problem\-solving skills. * Good understanding of hotel operations and financial controls. * Ability to work effectively in a fast\-paced environment. * **UAE/GCC hotel experience is an advantage.** Ideal Candidate We are looking for a hands\-on and guest\-focused leader who can build and manage a strong Front Office team, maintain high service standards, and contribute effectively to a successful hotel opening and operation. **If you have strong Hilton experience and a background in 5\-star luxury hotels, we would like to hear from you** Experience: * Front Office Manager: 5 years (Required) * Hilton: 3 years (Required) Work Location: In person