Front Office Agent, Imperial Club Lounge

About the Role As an Imperial Club Agent, you will deliver a seamless and personalized experience for our guests from arrival to departure. You will be responsible for ensuring efficient check-in and check-out processes, handling cashiering transactions accurately, and providing exceptional service through welcome calls, care calls, and concierge assistance. Working closely with colleagues across the resort, you will anticipate guest needs, resolve requests promptly, and create memorable experiences that reflect our luxury hospitality standards. This role requires strong attention to detail, professionalism, and a genuine passion for delivering outstanding guest service while maintaining the highest standards of operational excellence, security, and cash handling procedures. You have previous experience in a similar role, ideally within a 5-star luxury environment. You are a confident, energetic, and adaptable team player with a positive attitude and strong communication skills. You can effectively manage multiple tasks while maintaining high standards and are comfortable engaging with a diverse range of guests and colleagues at all levels. Experience using Opera Cloud is preferred, and proficiency in Arabic and/or Russian would be an advantage We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.