Front Desk & Sales Representative

**About the Role** We are looking for an energetic, customer\-focused Front Desk \& Sales Representative to be the first point of contact for our members and visitors. The role combines front\-of\-house service with membership sales, and suits someone who enjoys meeting people, is confident closing a sale, and has a genuine interest in health and fitness. **Key Responsibilities** *Front Desk \& Member Service* * Welcome members and guests, manage check\-in and access control, and keep the reception area professional and organised. * Respond to walk\-in, phone, WhatsApp, email and social media enquiries promptly and courteously. * Handle membership renewals, freezes, upgrades, cancellations and account updates in line with company policy. * Process payments, issue receipts and complete daily cash and card reconciliation at shift close. * Book personal training sessions, classes and facility tours, and manage class schedules and waitlists. * Resolve member concerns on the spot where possible and escalate complex issues to management. *Sales \& Membership Growth* * Convert enquiries and walk\-ins into memberships through facility tours, needs assessments and clear presentation of packages. * Follow up on leads, trial passes, expired memberships and guest visits to achieve monthly sales targets. * Promote packages, add\-on services and retail products. * Maintain accurate lead and member records in the CRM or membership management system. * Support promotional campaigns, corporate partnerships, open days and community events. * Report on daily and monthly sales activity, conversion rates and member feedback. *Operations \& Administration* * Coordinate with trainers, cleaners and maintenance staff to keep the facility running smoothly. * Report equipment faults, safety hazards and cleanliness issues promptly. * Maintain front desk stock, including retail items, towels and supplies. * Follow health, safety, and data protection procedures at all times. **Requirements** * Minimum high school diploma; a diploma or degree in business, sales, hospitality or sports management is an advantage. * 1–2 years' experience in front desk, customer service or sales roles; experience in a gym, fitness club, spa or hospitality setting is preferred. * Fluency in English; Arabic is a strong advantage. * Proven ability to meet or exceed sales targets. * Confident, well\-presented and personable, with strong communication and negotiation skills. * Computer literacy, including MS Office and membership or CRM software. * Able to work rotating shifts, including early mornings, evenings, weekends and public holidays. * Must be residing in Bahrain. **Preferred Skills** * Knowledge of fitness programmes, classes and basic wellness concepts. * Experience with gym management systems. * First Aid / CPR certification. Pay: BD300\.000 \- BD400\.000 per month Work Location: In person