Front Desk Agent (Saudi)

Overview: Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families. For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour. **The First Group Hospitality** The First Group Hospitality is a Dubai\-headquartered, full\-service hospitality management company specialising in hotel operations, asset management, and F\&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third\-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long\-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award\-winning restaurants, creating high\-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com Job Description: The Front Office Agent is responsible for delivering excellent guest service by managing all front desk operations, including check\-in, check\-out, and guest inquiries. This role serves as the first point of contact for guests and plays a key role in creating a positive and welcoming experience. Key Responsibilities:* Greet and welcome guests in a professional and friendly manner. * Handle check\-in and check\-out procedures efficiently and accurately. * Manage room reservations, cancellations, and modifications. * Respond to guest inquiries, requests, and complaints promptly and effectively. * Maintain accurate guest records and update systems accordingly. * Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction. * Handle cash, billing, and payment transactions in line with hotel policies. * Provide information about hotel services, facilities, and local attractions. * Ensure the front desk area is clean, organized, and presentable at all times. * Follow hotel policies, procedures, and service standards. Desired Skill \& Expertise: * Previous experience in hospitality or customer service is preferred. * Good communication and interpersonal skills. * Proficiency in English; additional languages are an advantage. * Strong problem\-solving abilities and attention to detail. * Professional appearance and customer\-focused attitude. * Ability to work flexible shifts, including nights, weekends, and holidays.