Food & Beverage Supervisor

**Job Qualifications** Ideally with a relevant degree or diploma in Hospitality or Tourism Management. Minimum**2 years of experience in Food \& Beverage operations**, preferably within a luxury hotel environment. Good communication, interpersonal, problem\-solving and supervisory skills are essential. **Key Areas of Responsibility – F\&B Supervisor** **1\. Customer Service** › Ensures consistently high standards of service and guest satisfaction in line with hotel and brand standards. › Handles guest requests, feedback and complaints professionally and ensures appropriate follow\-up. › Builds positive relationships with guests and maintains professional interactions with colleagues. › Demonstrates thorough menu knowledge and supports the team in recommendations, upselling and personalized service. **2\. Operational** › Supervises the daily operation of the assigned outlet and ensures smooth and efficient service. › Ensures all brand standards, service procedures and departmental guidelines are consistently followed. › Maintains cleanliness, organization and readiness of both front and back\-of\-house areas. › Coordinates closely with Kitchen, Beverage, Housekeeping and other departments as required. › Ensures proper cashiering, billing and Micros procedures are followed. › Supports preparations for events, functions and special operational requirements. › Remains hands\-on and visible in the outlet, particularly during busy service periods. › Assists with inventory checks, stock control and proper handling of operating equipment and supplies. **3\. Financial** › Supports the Outlet Manager in achieving revenue targets while controlling operational costs. › Encourages upselling and ensures appropriate revenue\-generating opportunities are maximized. › Ensures accurate handling of cash, credit card transactions and financial documentation in accordance with hotel procedures. **4\. Team Supervision** › Supervises team attendance, punctuality, grooming and adherence to uniform standards. › Provides daily guidance, coaching and support to ensure consistent service delivery. › Conducts briefings and ensures employees are aware of hotel information, promotions and operational requirements. › Supports training and development of team members and reinforces GHM values and service standards. › Ensures compliance with hotel policies, hygiene, health and safety, fire and security procedures. **5\. Other Duties** › Attends meetings, briefings and training sessions as required. › Maintains a professional appearance and positively represents The Chedi Katara at all times. › Supports other areas of the F\&B operation when required. › Adapts to operational requirements and carries out any other reasonable duties assigned by management.