Female Customer Service Representative

CALL CENTER REPRESENTATIVE – DYNASTY CLINIC **FEMALE CANDIDATE – MANDATORY \| ARABIC SPEAKER – MANDATORY \| CRM EXPERIENCE – REQUIRED \| IMMEDIATE JOINING – REQUIRED \| DUBAI** Dynasty Clinic is looking for a professional, confident, and customer\-focused **Call Center Representative** to join our team in Dubai. The ideal candidate should have excellent communication skills, hands\-on CRM experience, a pleasant personality, and the ability to communicate professionally with patients and convert inquiries into appointments. Key Responsibilities * Handle incoming and outgoing calls professionally and efficiently. * Respond to patient inquiries through phone calls, WhatsApp, and other communication channels. * Schedule, confirm, reschedule, and follow up on patient appointments. * Record and update all patient inquiries, calls, leads, and follow\-ups in the CRM. * Follow up with new leads and existing patients in a timely manner. * Provide accurate general information about clinic services and appointments. * Support lead conversion and achieve assigned appointment and follow\-up targets. * Coordinate with the patient coordinator, reception, doctors, and other departments. * Handle patient questions and concerns professionally. * Maintain a high level of customer service and professional communication. * Keep patient information and clinic records confidential. * Prepare and maintain daily call and follow\-up reports when required. * Perform other call center and patient communication duties assigned by management. Requirements * **Female candidate – Mandatory.** * **Arabic speaker – Mandatory.** * **Previous CRM experience – Required.** * **Immediate joining – Required.** * Previous call center, customer service, clinic, hospital, aesthetic, or healthcare experience is preferred. * Excellent verbal and written communication skills. * **Good, confident, and professional personality.** * Strong telephone etiquette and customer\-service skills. * Good English communication skills. * Ability to handle multiple calls and follow\-ups efficiently. * Target\-oriented with strong follow\-up skills. * Good computer skills and ability to work with CRM and communication platforms. * Well\-groomed, professional, punctual, and reliable. * Ability to work effectively in a fast\-paced healthcare environment. **Location:** Dubai, UAE **Job Type:** Full\-time **Industry:** Healthcare / Aesthetic \& Wellness **Joining:** Immediate **Only candidates who meet the mandatory requirements are encouraged to apply.** Pay: AED4,000\.00 \- AED5,000\.00 per month Work Location: In person