Female Customer Service Executive

Customer Service Executive **Location:** Doha, Qatar **Employment Type:** Full\-Time, On\-Site About MTM Group Established in 2000, MTM Group is committed to enhancing lives through fitness, wellness, and community engagement. With premium brands including **The Venue Ladies \& Men, M Active Ladies \& Family, Elite Swim Academy, and Aspire Active**, we deliver high\-quality fitness, wellness, and aquatic experiences that encourage healthier and more active lifestyles. We are seeking **friendly, enthusiastic, and customer\-focused Customer Service Executives** to join our growing team across our fitness clubs and swimming academies in Doha. If you enjoy working with people, are confident in a fast\-paced environment, and take pride in delivering excellent customer service, we would love to hear from you. Key Responsibilities * Welcome members, guests, and parents in a warm, professional, and welcoming manner. * Provide excellent customer service and assist with memberships, registrations, bookings, and general inquiries. * Manage daily member check\-ins and ensure an efficient front desk experience. * Provide clear and accurate information about memberships, fitness classes, swimming programs, schedules, and available services. * Promote memberships, personal training, swimming lessons, and other club services to increase member engagement. * Handle customer inquiries through phone, email, social media, and face\-to\-face interactions. * Listen to customer concerns and resolve complaints professionally and efficiently. * Coordinate with trainers, swimming coaches, and other departments to ensure smooth daily operations. * Maintain and update accurate member records and customer information in internal systems. * Monitor class and swimming session bookings and assist members with scheduling. * Support daily reception activities and ensure the front desk remains organized, clean, and welcoming. * Assist with attendance monitoring and other administrative tasks as required. * Follow company policies, SOPs, operational procedures, and health and safety requirements. * Contribute to a positive, professional, and customer\-focused environment. Requirements * Previous experience in customer service, reception, front desk, hospitality, or a similar customer\-facing role. * Excellent communication and interpersonal skills. * Strong customer service mindset with a friendly and professional approach. * Good organizational skills and the ability to manage multiple tasks effectively. * Strong problem\-solving and conflict\-resolution abilities. * Proficiency in Microsoft Office and customer management/CRM systems. * **Fluency in Arabic and English is required.** * Experience in fitness, wellness, hospitality, sports, or a similar industry is an advantage. * Professional appearance, positive attitude, and strong attention to detail. * Ability to work full\-time on\-site in **Doha, Qatar**. Why Join MTM Group? * Join one of Qatar's leading fitness and wellness organizations. * Work in a dynamic, professional, and supportive environment. * Access opportunities for career growth and professional development. * Be part of a team that helps individuals and families achieve healthier and more active lifestyles. **Work Location:** In Person – Doha, Qatar Pay: QAR1,111\.00 \- QAR11,111\.00 per month Work Location: In person