Event Management (Tamheer/Coop)

#### **Job Description** Role Purpose: The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment \& on\-ground activities \& cultivating strong client relationships. Key Accountabilities: 1\- Member Segmentation \& Development of Member\-Focused Roadmaps: * Collaborate with other departments to develop \& execute a comprehensive member roadmap * Align the member roadmap with primary business objectives to drive growth \& engagement * Identify \& segment members using specific criteria to tailor \& optimize programs * Implement targeted preparations for each segment to enhance lounge effectiveness 2\- Member Outreach \& Engagement Retention: * Proactively engage with prospective members to promote champion health lounge * Build \& sustain strong member relationships to discover their needs \& preferences accurately * Design \& execute re\-engagement strategies to retain members who have previously utilized our lounges * Establish strong feedback mechanisms to capture member experiences \& drive service enhancements 3\- Member Enrollment \& Lounge Innovation: * Direct \& streamline the enrollment process for new members into health lounge lounges, ensuring a seamless \& efficient experience * Continuously drive innovation \& elevate program launches to effectively attract \& retain members, fostering sustained growth 4\- Lounge Promotion, On\-Ground Activities \& Communication Management: * Plan \& execute on\-ground activities to effectively promote the health lounge \& its lounges * Craft \& distribute compelling messages to captivate \& inform potential members, driving interest in our offerings * Implement targeted communication initiatives to incentivize individuals to experience health lounge programs * Leverage multiple channels to maximize awareness \& drive active participation in lounges 5\- PMO: * Establish \& maintain a project management framework to support * Coordinate cross\-functional teams to prepare \& present compelling business proposals * Oversee timelines, budgets \& deliverables * Monitor \& report progress * Collaborate with stakeholders to align proposals with strategic business objectives * Identify risks \& develop mitigation strategies for ongoing projects #### **Skills** * Strong Leadership \& team management skills * Excellent communication \& interpersonal abilities * Customer\-centric mindset with a passion for health \& wellness * Ability to multitask \& manage time effectively * Experience in customer engagement, hospitality management or health services management * Proven track record in a managerial role, preferably in health or wellness setting #### **Education** Bachelor’s degree in Event Management, Hospitality Management or a related field