Equities Production Support Analyst (Assistant Vice President)

Job Description We are seeking a motivated and detail-oriented Equities Production Support Analyst to join our Dubai office, providing front-line support for Equities trading and middle office platforms across the Middle East region, including key growth markets such as Riyadh and Abu Dhabi. This role sits within the wider EMEA support function, itself part of a globally distributed team. The successful candidate will play a critical role in ensuring the stability, performance, and reliability of both vendor-provided (e.g. Fidessa, ULLink) and in-house trading systems. While this position will initially focus on first-line support responsibilities, there will be strong collaboration with regional and global colleagues to resolve complex issues. The position requires close interaction with trading desks, middle office teams, technology groups, and external vendors, demanding excellent communication skills and the ability to operate effectively in a fast-paced front-office environment. Key Responsibilities & Tasks • Provide first-line production support for Equities trading and middle office platforms across the Middle East region • Act as the primary contact for traders and business users , troubleshooting issues in real-time and ensuring minimal disruption to trading activity • Monitor system health, trade flows, and platform performance, identifying and resolving issues proactively • Support key vendor platforms including Fidessa and ULLink , as well as critical in-house systems • Liaise with external vendor support desks to escalate and manage incidents through to resolution • Work closely with second-line support, development teams, and global support counterparts to resolve complex technical issues • Analyse incidents and perform root cause investigations, documenting findings and recommending improvements • Assist with release cycles, system enhancements, and configuration changes where required • Maintain accurate records of incidents, issues, and resolutions in line with support procedures • Contribute to continuous improvement of support processes, monitoring, and documentation Qualifications / Experience • Proven experience in a production support or application support role within an Equities trading environment • Strong understanding of Equities products, trade lifecycle, and market flows • Hands-on experience supporting front-office trading platforms and/or middle office systems • Familiarity with local MENA market rules , conventions, and processes a strong advantage • Familiarity with FIX messaging protocol , including troubleshooting and analysis, is essential • Experience working with vendor platforms such as Fidessa and/or ULLink is highly desirable • Experience working in a high-pressure, time-critical environment , ideally supporting live trading desks • Demonstrated ability to prioritise, troubleshoot, and resolve issues efficiently • Experience working within a global or multi-regional support model Additional Skills • Strong problem-solving and analytical skills , with a proactive approach to issue resolution • Excellent communication skills , with the ability to engage effectively with both business users (traders, middle office) and technical teams • Collaborative mindset with the ability to work across regional and global teams • Ability to remain calm and effective under pressure, particularly during market hours • Strong organisational skills and attention to detail • Basic scripting or database knowledge (e.g. SQL) is beneficial but not essential • Willingness to work regionally aligned hours and provide support aligned to market needs