Engineering Support Coordinator

Job Brief:The Engineering Support Coordinator is responsible for managing customer relationships, administrative support, and service operations.Description: Customer Relationship Management: § Communicate with customers to provide detailed information about machine contracts and available services. § Receive service inquiry calls from customers and assign the appropriate service engineer to resolve the issue. § Respond to customer inquiries regarding service schedules. § Conduct customer satisfaction surveys and analyse feedback to identify areas for improvement. Administrative Responsibilities: § Provide comprehensive administrative support, including filing records, compiling weekly reports from Service Engineers, and reporting any occurrences directly to the Line Manager. § Prepare and submit all necessary documentation for Health Authority compliances related to new installations to ensure high standards of customer service. § Maintain and update a database of instruments, customers, and service contracts for all existing clients on a regular basis. § Prepare necessary documentation for ISO and supplier audits. Service Operations Coordination: § Oversee the seamless execution of service operations carried out by Service Engineers. § Monitor inventory levels of spare parts, consumables, and reagents to ensure continuous optimal performance of instruments. § Collaborate with the Sales and Accounts Departments to track transactions related to spare parts orders, service contract invoicing, and payments. § Generate system actions (SO, CQ, PO) as required. § Receive the Installation Request Form from the sales team, create the asset, and coordinate with the Line Manager to allocate tasks among the service team. § Collect final acceptance documents from the service team and share them with the Finance and Collection teams. § Track and oversee the progress of job orders and service contracts. • REQUIREMENTS • Education: Bachelors Degree • Additional details: Candidates must be based in the UAE and should be willing to move to company visa. Bilingual preferred. • Experience: 1+ years of relevant experience. • Job Specific Skills: Require problem-solving and analytical thinking, team coordination, technical proficiency, operations management, and time management.