Engineering Manager - Enterprise

We are looking for a commercially aware and technically strong Engineering Manager to lead our Enterprise Solutions team, serving our Class A and Premium merchants. In this hands-on leadership role, you will manage the engineers who design, build, and deliver custom enterprise-grade services from bespoke themes to complex integrations, while acting as the bridge between technical delivery and high-level client management. You will own the delivery of premium technical services and the technical execution of enterprise merchant onboarding, helping our largest partners achieve rapid time-to-value through a seamless White Glove technical experience. Key Responsibilities 1. Team Leadership & Delivery Management • People Management: Hire, coach, and grow a core team of solutions engineers and technical leads, setting clear goals, providing regular feedback, and building a high-performing delivery culture. • Resource Coordination: Coordinate on-demand technical squads drawn from other engineering units to fulfill specific project requirements, balancing capacity across concurrent enterprise engagements. • Delivery Standards: Establish and enforce rigorous engineering standards for project delivery, ensuring custom builds are scalable, maintainable, and aligned with the core platform architecture. • Service Catalog Input: Contribute to the definition and evolution of the premium technical services catalog (custom development, advanced consultancy, dedicated support), bringing delivery-side insight to leadership decisions. 2. Enterprise Services & Custom Solutions Delivery • Technical Execution of Contracts: Own the technical execution of premium contracts overseeing the scoping, estimation, and delivery of custom requirements, including bespoke themes and specialized API integrations. • SLA & Performance Tracking: Enforce Service Level Agreements (SLAs) for custom deliverables, tracking milestone completion, delivery quality, and billing triggers to support service profitability and client satisfaction. • Merchant Salla Liaison: Act as a senior technical point of contact for premium accounts, translating complex business needs into actionable, well-scoped engineering tasks for the team. 3. Enterprise Onboarding & Technical Implementation • Accelerated Time-to-Value: Lead the technical coordination for new Class A merchants, ensuring complex data migrations, ERP integrations, and store setups are executed swiftly to minimize the time between signing and Go Live. • Cross-Functional Coordination: Serve as the central bridge between the merchant, internal engineering squads, and customer support, proactively removing technical blockers that threaten onboarding timelines. • Dynamic Resource Allocation: Orchestrate ad-hoc, on-demand technical teams formed from various internal units to tackle specific, time-sensitive onboarding challenges for key accounts. 4. Scalable Customization & Market Adaptation • Customization Frameworks: Develop engineering frameworks that allow custom solutions to be delivered for global brands without creating technical debt, keeping regional customizations compatible with the core global platform. • Regional Enterprise Needs: Support the adaptation of enterprise service offerings to international markets, including integrations with regional ERP systems and compliance with local enterprise data governance requirements where needed. 5. Client Success & Pre-Sales Support • Consultative Selling Support: Partner with the Sales team during the pre-sales process for high-value prospects to validate technical feasibility and scope potential service contracts. • Retention through Quality: Ensure the quality of technical delivery fosters long-term loyalty among premium merchants, making the team a driver of retention and upsell opportunities. • 7+ years in Solutions Engineering, Software Engineering, or Professional Services, with 2+ years directly managing engineering or technical delivery teams serving Enterprise/B2B clients. • Strong understanding of e-commerce architectures (Headless, API-first), integrations (ERPs, CRM), and web technologies. You must be able to speak the language of both engineers and business owners. • Proven experience managing complex, multi-stakeholder projects with strict deadlines and commercial contracts. • Demonstrated ability to hire, develop, and retain strong engineers, and to manage performance in a client-facing delivery environment. • Exceptional ability to manage client expectations and de-escalate critical technical situations.