E-Commerce Operations Lead

Job Summary: The E\-Commerce Operations Lead is responsible for overseeing the day\-to\-day operations of an online retail business, ensuring efficient order processing, inventory management, customer experience, and platform performance. The role coordinates cross\-functional teams to improve sales, operational efficiency, and customer satisfaction. Key Responsibilities: Lead daily e\-commerce operations across online marketplaces and company websites. Manage order processing, fulfillment, shipping, returns, and refunds. Monitor product listings, pricing, promotions, inventory levels, and availability. Coordinate with warehouse, logistics, customer service, marketing, and finance teams. Track sales, revenue, conversion rates, order accuracy, and other operational KPIs. Identify operational issues and implement solutions to improve efficiency. Ensure accurate and timely updates of product information, images, pricing, and inventory. Monitor customer orders and resolve operational or fulfillment\-related concerns. Support promotional campaigns, product launches, and seasonal sales activities. Analyze customer behavior, sales trends, and operational data to identify opportunities for improvement. Manage relationships with marketplaces, logistics providers, vendors, and third\-party service providers. Develop and improve standard operating procedures for e\-commerce operations. Ensure compliance with company policies, marketplace requirements, and applicable regulations. Prepare regular operational and performance reports for management. Train and supervise e\-commerce operations staff. Qualifications: Bachelor’s degree in Business Administration, E\-Commerce, Marketing, Operations Management, or a related field. 3–5\+ years of experience in e\-commerce, online retail, marketplace operations, or digital operations. Experience with platforms such as Shopify, Amazon, Lazada, Shopee, or similar e\-commerce platforms. Strong knowledge of order management, inventory control, fulfillment, and online customer service. Proficiency in Excel/Google Sheets and e\-commerce analytics tools. Strong analytical, organizational, problem\-solving, and communication skills. Ability to manage multiple priorities and meet deadlines. Experience leading or supervising an operations team is an advantage. Pay: KD800\.000 per month Work Location: In person