E-Commerce & Operations Executive

Role Overview We are looking for an E\-Commerce \& Operations Executive to manage the day\-to\-day operations of our online art business, from website orders and customer inquiries to artwork consultation, production coordination and final delivery. The ideal candidate should be organized, customer\-focused, commercially minded and have a good eye for art, interiors and design. Key Responsibilities E\-Commerce \& Backend Management * Manage the website/backend portal and process online orders. * Update products, artwork information, pricing and availability. * Ensure customer and order information is accurately maintained. * Monitor orders from confirmation through production and delivery. Customer Service \& Sales * Handle customer inquiries through WhatsApp, Instagram, website and phone. * Understand customers’ requirements, style, space and budget. * Recommend suitable artworks, sizes, frames and combinations. * Assist customers during studio visits and provide artwork consultation. * Follow up with potential customers and convert inquiries into sales. * Upsell framing, larger sizes, artwork sets and other available options. Order \& Delivery Management * Coordinate artwork printing, framing and preparation. * Schedule and manage customer deliveries. * Coordinate with production teams, suppliers and delivery partners. * Keep customers updated regarding their order and delivery status. * Ensure orders are completed accurately and on time. Daily Operations * Maintain organized records of orders, customers and payments. * Handle customer complaints and after\-sales requirements professionally. * Monitor pending orders and ensure there are no unnecessary delays. * Provide management with regular updates on sales, orders and operational issues. Requirements * Experience in e\-commerce, retail, sales, customer service or operations. * Comfortable managing website/backend systems and online orders. * Strong communication and customer\-service skills. * Good sales ability and confidence dealing directly with customers. * Strong organizational and follow\-up skills. * Good eye for art, interiors, colors and design is highly preferred. * Ability to work independently and take ownership of daily operations. * Good English communication skills; Arabic is an advantage. What We Are Looking For Someone who can take ownership of the customer journey: Inquiry → Artwork Consultation → Sale → Production → Delivery → After\-Sales The person should not simply process orders. They should be able to understand what the customer is looking for, recommend the right artwork and help convert interest into sales. Pay: BD450\.000 \- BD600\.000 per month Work Location: In person