E-Commerce & Marketplace Operations Executive

We are looking for an **E\-Commerce \& Marketplace Operations Executive** to manage the day\-to\-day operations of our e\-commerce store and marketplaces, including **Zid, Amazon, Trendyol, and other sales channels**. The role will be responsible for the full order lifecycle — from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues. The ideal candidate should be highly organized, hands\-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners. **Requirements** **Key Responsibilities** **E\-Commerce \& Order Fulfillment*** Manage and monitor daily orders through the **Zid Dashboard**. * Review and process incoming orders and ensure they are ready for fulfillment. * Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery. * Coordinate **Picking, Packing \& Order Fulfillment** with the warehouse team. * Monitor pending and delayed orders and take immediate action to resolve issues. * Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns. * Ensure orders are processed and shipped within the required turnaround time. **Marketplace Operations*** Manage daily operations across **Amazon, Trendyol, and other marketplaces**. * Process and monitor marketplace orders according to each platform’s requirements and SLA. * Ensure order and shipment statuses are updated accurately. * Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues. * Coordinate inventory availability across the website and marketplaces. * Identify and resolve operational issues that may negatively impact marketplace performance. * Coordinate issues related to **SKUs, barcodes, product mapping, and inventory synchronization**. **Inventory \& Branch Coordination*** Monitor inventory availability across the e\-commerce store and marketplaces. * Coordinate with the warehouse and branches to ensure stock availability. * Manage and follow up on **stock transfers and replenishment between the warehouse and branches**. * Monitor low\-stock and out\-of\-stock items and escalate when replenishment is required. * Identify and resolve discrepancies between physical and system inventory. * Ensure accurate **SKU and barcode mapping** across all sales channels. **Shipping \& Logistics Operations*** Manage daily operational coordination with courier and logistics partners. * Ensure orders are assigned to the appropriate shipping provider. * Monitor **AWB creation, shipment pickup, delivery, and shipment status**. * Follow up on delayed, failed, or returned shipments. * Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues. * Monitor recurring shipping problems and escalate them when required. **Operations Control \& Reporting*** Ensure accurate and timely order status updates across all systems and marketplaces. * Conduct daily follow\-ups on pending, delayed, and exception orders. * Coordinate between **E\-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics**. * Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors. * Identify recurring operational issues and implement corrective actions. * Recommend process improvements and automation opportunities to increase efficiency and reduce manual work. **Requirements*** **2–4 years of experience** in E\-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role. * Hands\-on experience in order processing, inventory management, fulfillment, and logistics operations. * Experience with **Zid** is highly preferred. * Experience with **Amazon Seller Central** and other marketplaces is preferred. * Good understanding of **Order Fulfillment, Inventory Management, and Marketplace Operations**. * Familiarity with **SKU management, barcodes, inventory synchronization, and stock transfers**. * Good knowledge of **Excel / Google Sheets**. * Strong organizational, follow\-up, and problem\-solving skills. * Ability to manage a high volume of orders and coordinate across multiple teams. * Strong attention to detail and ability to take ownership of daily operations. **Key Performance Indicators (KPIs)*** On\-Time Fulfillment Rate * Order Accuracy * Marketplace SLA Compliance * Pending \& Delayed Orders * Order Cancellation Rate * Inventory Accuracy * Stock Availability * Return \& Failed Delivery Rate * Issue Resolution Time * Overall Operational Efficiency