Duty Manager / FOH Supervisor

We're looking for a Duty Manager / FOH Supervisor to lead front\-of\-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast\-paced, high\-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service. Responsibilities * Lead FOH team during service — floor coverage, table management, guest flow * Act as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligations * Greet guests, resolve complaints and service issues * Monitor service standards across dining, bar, and event spaces * Coordinate with kitchen and bar teams on food/beverage delivery * Manage opening/closing procedures, including till reconciliation and end\-of\-shift reporting * Support recruitment, induction, and training of FOH staff * Run pre\-shift briefings (specials, events, priorities) * Assist with rostering and shift coordination * Report maintenance, H\&S, or operational issues to the Venue Manager **Budget/Accounts** * Monitor daily revenue and labour costs against targets * Minimise wastage, contribute to cost\-effective FOH operation * Ensure accurate processing of cash, EFTPOS, and tab transactions **Health \& Safety** * Maintain a strong H\&S culture and comply with all H\&S requirements/policy * Take no action (or inaction) that could cause harm; avoid unreasonable risks * Report accidents, incidents, near misses, and hazards * Follow safe methods and use safety equipment * Seek guidance when a safe method isn't known **Requirements** * Minimum 2 years' experience in a FOH supervisory or Duty Manager role in a high\-volume hospitality venue * Current LCQ (Licence Controller Qualification) * Current General Manager's Certificate (New Zealand) * Willing to relocate in NZ **Desirable** * Experience in a full\-service restaurant and bar environment * Experience managing private functions and events * Proficient in point\-of\-sale systems and basic Microsoft Office