DrConnect Operations

#### **Job Description** To support end\-to\-end physician onboarding and ongoing operational administration by coordinating screening logistics, candidate communications, interviews, induction/training, and core compliance workflows (licensing, credentialing, privileges), while ensuring timely digital access setup and reliable day\-to\-day support to clinic operations including clinic capacity maintenance and compliance. **Candidate Pipeline, Screening \& Interview Coordination:** * Review applications and required documents for completeness against screening checklists. * Maintain an accurate candidate pipeline tracker (status, stage, missing items, next actions). * Support shortlisting by organizing candidate packs and flagging gaps/risks to stakeholders. * Coordinate interview scheduling end\-to\-end (availability collection, invites, reminders, links/rooms). * Prepare and share interview materials, and track feedback submission and outcomes. * Monitor reschedules/cancellations and proactively resolve scheduling conflicts. **Candidate Communication \& Stakeholder Coordination:** * Serve as the primary admin point of contact for candidates through official channels. * Send clear updates, next steps, and document requests with timelines and instructions. * Log communications and maintain a record of candidate inquiries and resolutions. * Coordinate internal stakeholders on dependencies (approvals, decision timelines, missing inputs). **Induction, Onboarding \& Training Administration:** * Maintain and publish induction materials on the platform (correct versions, access, instructions). * Track induction and assessment completion; follow up on overdue items. * Coordinate onboarding events and logistics (HIS/EHR training, mock cases, shadowing, buddy assignment). * Provide administrative guidance to new joiners during onboarding and resolve routine issues. **Compliance Workflows: Licensing, Credentialing \& Clinical Privileges:** * Collect, verify, and organize required documents for licensing/credentialing. * Support submission processes and track status; follow up with relevant teams. * Coordinate privilege requests/updates aligned to classification and scope. * Maintain renewal trackers and prompt timely renewals/updates. **Digital Readiness \& Access Provisioning:** * Request and track provisioning for all required systems. * Coordinate with IT/support teams to unblock delays and confirm access is functional. * Maintain a standardized “digital readiness checklist” per physician. **Clinic Schedule, Capacity Maintenance \& Administrative Support:** * Maintain provider schedules and capacity plans; ensure updates reflect current staffing, privileges, and availability. * Coordinate changes (leave, rescheduling, coverage needs) and communicate updates to relevant stakeholders. * Support clinic operations with day\-to\-day administrative requests from physicians end\-to\-end (triage, routing, closure). * Track attendance/performance inputs as required; coordinate OVR/escalations with the reporting team where applicable. * Maintain an operational log of requests, blockers, resolutions, and recurring issues. #### **Skills** * 0\-2 Year * Skill in coordination, tracking and communication with multiple stakeholders. * Familiarity with healthcare provision operations. * Proficiency in healthcare information systems and documentation tools. * Clear verbal and written communication skills. * Professional spreadsheet skills. * Ability to manage multiple tasks simultaneously with attention to detail. * Bachelor’s degree in healthcare administration, healthcare field with experience in healthcare provision. * Customer service orientation with professional communication standards. * Experience in clinic operations and coordination, healthcare administration or HR operations in healthcare provision settings.