Doorperson

**YOUR DAY\-TO\-DAY*** Greet all guests, visitors, and VIPs warmly and professionally as they arrive or depart the hotel. * Open doors, assist with luggage, and provide direction or escort to the reception or appropriate areas. * Coordinate with Bellmen and the Front Office team to manage guest arrivals and departures efficiently. * Assist with hailing taxis, arranging transportation, and directing traffic in front of the hotel to ensure smooth flow. * Provide information on hotel facilities, services, and local attractions with confidence and accuracy. * Maintain a strong presence at the main entrance, upholding the hotel’s image and security protocols at all times. * Monitor and manage the cleanliness and appearance of the entrance, driveway, and lobby areas. * Anticipate guest needs and respond promptly to guest requests, inquiries, or concerns. * Assist with handling packages, deliveries, and special guest arrangements as needed. * Support the Front Office and Concierge teams during busy periods with a proactive, can\-do attitude. * Maintain detailed knowledge of hotel events, VIP arrivals, and guest preferences. * **RESPONSIBLE BUSINESS*** Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked * Maintain a willingness to please attitude and give undivided attention to any approaching guest * Be familiar with the layout of the hotel and memorize the preferred route for escorting guests * Room the guest in accordance with hotel standards * Be familiar with the lift workings and emergency stairs. * Provide information to guests about the hotel facilities and services * Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning Maintain a well\-groomed hair style and wear clean, shiny well\-polished shoes and a neat uniform while on duty * Keep the baggage room clean and in order before going off duty on each shift * Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain * Use the Duty Log to document matters of importance * Operate Communicates equipment * Arrange transport and coordinate luggage * Manage the key system securely. * **ACCOUNTABILITY** Demonstrate service attributes in accordance with industry expectations and company standards including:* Being attentive to Guests * Accurately and promptly fulfilling Guests requests * Anticipate Guests needs * Maintain a high level of knowledge which affects the Guest experience * Demonstrating a „service‟ attitude * Taking appropriate action to resolve guest complaints * Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.