Documentation Clerk - Customer Service

**Why do we need you?** * Generate delivery notes and customer invoices accurately and in a timely manner. * Monitor and record the outward and inward movement of delivery notes and invoices to ensure proper document tracking. * Scan delivery notes and invoices and maintain accurate digital records in accordance with document control procedures. * Maintain accurate and up\-to\-date records of customer invoices, delivery notes, and related documentation. * Coordinate with Senior Associates and the Line Manager to escalate issues related to invoicing, document processing, and customer transactions. * Log and maintain records of customer disputes that impact invoice acceptance or payment processing. * Coordinate with internal departments, including Logistics, Sales, and Credit Control, to support the timely resolution of customer disputes. * Track dispute aging, follow up on outstanding actions, and provide status updates to ensure timely closure. * Support document archiving and ensure compliance with document retention policies. * Perform other customer service and document control activities as assigned by the Line Manager. **Is this job for you?** * Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. * 2–3 years of experience in document control, with exposure to customer service and/or logistics operations. * Experience in manufacturing, construction, or industrial environments is an advantage. * Good coordination, communication, and interpersonal skills, with the ability to work effectively with internal stakeholders and customers. * Hands\-on experience with ERP systems (e.g., SAP) is an advantage. * Strong attention to detail with the ability to maintain accurate records and documentation. * Ability to prioritize tasks, meet deadlines, and work effectively in a fast\-paced environment. Job Reference: ARE00182