Director, Direct Hajj Business Center - Governmental Services | Saudi Arabia

Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector. The Director of the Direct Hajj Business Center is responsible for the end\-to\-end leadership, strategic direction, operational readiness and successful delivery of the Direct Hajj business model. The role leads an integrated, multi\-functional operating environment covering strategy, planning, operations, programs and projects, stakeholder management, pilgrim services, service\-provider management, digital enablement, governance, performance management, risk, crisis management and continuous improvement. **Key Accountabilities** * Lead the strategy, operating model and overall performance of the **Direct Hajj Business Center**. * Develop and execute integrated Hajj plans covering operations, services, resources, timelines and seasonal readiness. * Oversee the end\-to\-end **pilgrim journey** and ensure effective coordination across all operational touchpoints. * Lead cross\-functional teams, programs and strategic initiatives to ensure timely and effective execution. * Manage relationships with government entities, participating countries, regulators, partners and service providers. * Oversee service\-provider performance, contractual commitments, SLAs and service quality. * Lead operational risk, crisis management and business continuity planning, particularly during peak Hajj periods. * Monitor budgets, resources, KPIs and operational performance, and ensure corrective actions are implemented when required. * Drive digital transformation, systems integration and data\-driven decision\-making across the Center. * Lead continuous improvement initiatives to enhance operational efficiency, stakeholder alignment and the overall pilgrim experience. **Knowledge, Skills, and Experience** We Are Looking For: * **20\+ years of progressive professional experience**, particularly within complex, multidisciplinary operational environments. * Significant senior leadership experience managing large teams, departments, programs and strategic or operational initiatives. * Deep, demonstrable experience within the **Hajj and Umrah ecosystem**. * Strong practical knowledge of the **Direct Hajj model**. * Experience working with participating countries, country representatives, government entities, regulators, service providers and other Hajj stakeholders. * Strong exposure to Hajj\-season operations, including the Holy Sites and peak operational periods. * Demonstrated experience in strategy execution, operational planning, program and project management. * Experience managing complex service\-delivery ecosystems and multiple third\-party providers. * Experience in operational risk, crisis management, business continuity and high\-pressure decision\-making. * Experience managing budgets, resources, operational performance and KPIs. * Experience leading digital\-transformation or systems\-integration initiatives. * Experience in international and multicultural operating environments is highly preferred.