Director, Digital Channels

Define and execute a digital channels strategy aligned with organisational priorities Lead the development and continuous enhancement of web and mobile platforms Drive integration of products and services across digital channels with a strong focus on user experience Oversee mobile application development and release cycles across app stores Monitor performance KPIs and optimise channels using data insights and customer feedback Ensure ongoing improvement of usability, accessibility, and engagement Manage departmental budgets, performance, and resource allocation Collaborate with senior stakeholders and external partners across a complex ecosystem Lead change initiatives and support ongoing transformation programmes Build and lead high-performing, customer-focused digital teams • Define and execute a digital channels strategy aligned with organisational priorities • Lead the development and continuous enhancement of web and mobile platforms • Drive integration of products and services across digital channels with a strong focus on user experience • Oversee mobile application development and release cycles across app stores • Monitor performance KPIs and optimise channels using data insights and customer feedback • Ensure ongoing improvement of usability, accessibility, and engagement • Manage departmental budgets, performance, and resource allocation • Collaborate with senior stakeholders and external partners across a complex ecosystem • Lead change initiatives and support ongoing transformation programmes • Build and lead high-performing, customer-focused digital teams