Digital Sales Officer

As Lendo continues to scale, we are looking for a proactive and customer\-focused Digital Sales Officer to join our Commercial team. This role will play a key part in engaging with prospective customers, understanding their financing needs, and introducing Lendo's financial solutions. Working in a fast\-paced FinTech environment, you will handle a high volume of customer calls, build strong relationships, and help convert enquiries into successful financing applications. **Key Responsibilities** **Customer Engagement** * Make high\-volume inbound and outbound calls to prospective customers. * Understand each customer's financing requirements through effective questioning and active listening. * Clearly explain Lendo's financing solutions and guide customers through the application process. * Deliver a professional, positive and customer\-focused experience during every interaction. **Sales \& Lead Conversion** * Qualify leads and identify suitable financing opportunities based on customer needs. * Proactively follow up with customers to maximise conversion rates. * Achieve daily, weekly and monthly activity and sales targets. * Identify opportunities to improve customer engagement and conversion performance. **CRM \& Administration** * Maintain accurate and up\-to\-date customer records within the CRM system. * Record all customer interactions, outcomes and follow\-up actions. * Ensure customer information is complete and compliant with internal processes. * Support accurate pipeline management and reporting. **Collaboration \& Continuous Improvement** * Work closely with Customer Care, Marketing and Relationship Managers to ensure a seamless customer journey. * Share customer feedback and market insights to support continuous improvement. **Qualifications \& Experience** * Bachelor's degree is preferred but not essential. * Previous experience in telesales, inside sales, customer service, business development or a call centre environment is preferred. * Experience using a CRM platform (e.g. HubSpot, Salesforce or similar) is advantageous. * Basic understanding of financial products or financial services is desirable. * Strong verbal communication, interpersonal and relationship\-building skills. * Comfortable working in a target\-driven, fast\-paced sales environment. * Highly organised with excellent attention to detail and follow\-through.