Digital Learning Supprt

**Key Responsibilities** **1\. E\-Learning Content \& Platform Testing** * Perform end\-to\-end testing of all digital learning content prior to assignment or launch. * Validate SCORM packages, videos, assessments, learning paths, and completion tracking. * Test content functionality across desktop and mobile platforms. * Verify learner experience, navigation flow, hyperlinks, attachments, and embedded resources. * Identify, document, and track defects or issues until resolution. * Conduct User Acceptance Testing (UAT) for new content, platform updates (HR Connect and LXP), and integrations. * Maintain testing checklists and quality assurance documentation. * Ensure all mandatory, compliance, and voluntary learning programs meet launch readiness standards before deployment. **2\. Learning Experience Platform Administration** * Configure and maintain learning channels within the LXP. * Create and manage SmartCards, articles, videos, and learning resources. * Build and maintain learning pathways and learning journeys. * Upload and manage marketing banners, thumbnails, images, and promotional assets. * Configure learning experiences in accordance with L\&D branding and governance standards. * Support content categorization and tagging to improve discoverability. * Assist with platform maintenance activities and content reviews. * Conduct routine audits to identify broken links, duplicate content, outdated resources, or configuration issues. * Support implementation and testing of new platform features and enhancements. **3\. Learner Support \& Helpdesk Operations** * Act as first\-line support for learner enquiries and platform\-related issues. * Monitor and manage requests received through the DLearn mailbox. * Process and respond to HR Connect Learning Helpdesk tickets within established service levels. * Investigate and resolve learner issues related to: * Course access * Learning assignments * Mandatory training completion * Login and access issues * Course technical problems * Udemy, Coursera, Skillsoft, and other learning platform enquiries * Escalate complex issues to the appropriate internal teams members * Maintain accurate records of learner requests and resolutions. **Skills \& Experience Required** **Essential** * Experience administering Learning Management Systems (LMS) or Learning Experience Platforms (LXP). * Experience testing e\-learning content, including SCORM\-based courses. * Strong attention to detail and quality assurance mindset. * Experience supporting end users through email or helpdesk systems. * Strong problem\-solving and troubleshooting skills. * Excellent written and verbal communication skills. * Proficiency in Microsoft Office applications. **Preferred** * Experience with Cornerstone, EdCast, Skillsoft, Udemy, Coursera, or similar learning platforms. * Experience creating pathways, channels, SmartCards, and digital learning experiences. * Knowledge of learning operations and learner support processes. * Experience working with ticketing/helpdesk platforms. **Skills:** LMS Administration , SCORM Testing , User Support