Desktop Support Engineer

We're hiring a Desktop Support Engineer to provide first- and second-line IT support to end users at our office. You'll handle hardware/software troubleshooting, device setup, and general end-user technical support to keep our teams productive. Key Responsibilities • Provide desk-side and remote support for laptops, desktops, printers, and peripherals • Install, configure, and maintain Windows/macOS operating systems and standard business applications • Manage user accounts, permissions, and access via Active Directory / Google Workspace / M365 • Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN) for end users • Set up new hire equipment and manage IT asset lifecycle (issue, return, disposal) • Log, track, and resolve tickets within SLA using [ticketing system] • Escalate unresolved issues to Level 2/3 support or vendors as needed • Maintain documentation of common issues and resolutions (knowledge base) • [2–4] years of experience in desktop/end-user IT support • Strong knowledge of Windows 10/11 (macOS a plus), Microsoft Office/365, basic networking • Experience with ticketing tools (ServiceNow, Freshservice, Zendesk, or similar) • Good communication and customer service skills — comfortable working directly with non-technical staff • Basic hardware troubleshooting (RAM, HDD/SSD swaps, peripherals) • Certifications such as CompTIA A+, ITIL Foundation are a plus • English proficiency [add local language requirement if applicable] What We Offer • [Salary/benefits — health insurance, transport, etc.] • Career growth path toward Systems Administration / Network Engineering • Supportive, collaborative IT team environment