Desktop Support Administrator

**Job Title:** Desktop Support Administrator **City:** Riyadh **State/Province:** Riyadh Province **Posting Start Date:** 7/7/26 **Wipro Limited (NYSE:** WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future\-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever\-changing world. For additional information, visit us at www.wipro.com. Position Overview The Desktop Support Engineer is responsible for delivering high‑quality, personalized technical support to the users. This role requires exceptional technical expertise, strong communication skills, and the ability to operate with discretion, urgency, and professionalism. The engineer will provide hands‑on support across end‑user devices, collaboration tools, networking, and business applications, ensuring seamless technology experiences for high‑priority stakeholders. ͏ Key Responsibilities Provide dedicated, white‑glove IT support to users, including C‑level executives and senior leadership. Deliver on‑site, remote, and proactive support with minimal disruption to the executive’s schedule. Anticipate user needs and resolve issues before they impact business operations. Maintain strict confidentiality and handle sensitive information with discretion. Desktop \& Device Support Install, configure, and troubleshoot laptops, desktops, mobile devices, and peripherals. Perform OS upgrades, patching, and system optimization for peak performance. Manage device lifecycle activities including imaging, deployment, and replacement. ͏ Networking Support Troubleshoot network connectivity issues (LAN/WAN/Wi‑Fi/VPN). Support secure remote access, authentication issues, and network performance concerns. Coordinate with network teams to resolve escalated issues impacting VVIP users. Collaboration \& AV Support Provide hands‑on support for collaboration tools such as Microsoft Teams, Zoom, Webex, and similar platforms. Set up and troubleshoot conference rooms, video conferencing systems, and executive meeting spaces. Ensure flawless execution of high‑profile meetings, presentations, and virtual events. Application Support Support business applications, productivity tools, and enterprise software used by VVIP users. Troubleshoot application performance issues, login problems, and integration errors. Coordinate with application owners and vendors for escalations and fixes. Short Description Security \& Compliance Ensure devices comply with corporate security standards and policies. Support MFA, encryption, endpoint protection, and secure data handling. Report and escalate security incidents as required. Documentation \& Reporting Maintain accurate records of incidents, resolutions, and device inventory. Contribute to knowledge base articles and process improvements. ͏ Required Skills \& Qualifications Proven experience in Desktop IT support . Strong knowledge of Windows and macOS , mobile OS (iOS/Android), and enterprise tools. Hands‑on experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN). Expertise in collaboration and AV technologies (Teams Rooms, Zoom Rooms, Poly, Cisco, Logitech, etc.). Solid understanding of enterprise applications , Microsoft 365, and productivity suites. Excellent communication, customer service, and interpersonal skills. Ability to work under pressure, manage urgent issues, and prioritize effectively. High level of professionalism, confidentiality, and attention to detail. **Mandatory Skills:** Desktop Support . **Experience:** 3\-5 Years . Reinvent your world. We are building a modern Wipro. We are an end\-to\-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA \- as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.