Data Center O&M Manager

• Lead end-to-end operations of a hyperscale data center ensuring continuous availability and operational integrity. • Manage mission-critical infrastructure supporting Tier III/Tier IV data center operations. • Ensure all electrical and mechanical systems operate within design parameters while maintaining maximum reliability. • Maintain operational readiness of: • High Voltage (HV) and Medium Voltage (MV) electrical systems • Low Voltage (LV) distribution systems • UPS systems • Diesel generators • Automatic Transfer Switches (ATS) • Static Transfer Switches (STS) • Chiller plants and cooling towers • CRAH/CRAC units • Pumping systems • Fire detection and suppression systems • Building Management System (BMS) • Electrical Power Monitoring System (EPMS) • Data Center Infrastructure Management (DCIM) • Security and access control systems • Provide leadership for Critical Facility Engineers, Shift Managers, Technicians, and Engineering Supervisors. • Build a high-performance culture focused on operational excellence, accountability, safety, and continuous improvement. • Ensure adequate staffing and competency for 24/7 operations. Develop succession planning, technical capability, and leadership development programs. • Deliver 99.999% service availability through proactive operations and maintenance strategies. • Lead reliability-centered maintenance (RCM), predictive maintenance, preventive maintenance, and condition-based monitoring programs. • Drive continuous improvement initiatives to enhance operational efficiency and infrastructure resilience. • Review operational metrics and identify opportunities to improve reliability and performance. • Serve as Incident Commander during critical facility events. • Lead emergency response and escalation management for power, cooling, or infrastructure failures. • Conduct Root Cause Analysis (RCA) following major incidents. Develop corrective and preventive action plans to eliminate recurring failures. • Maintain comprehensive emergency response procedures and business continuity plans. • Oversee preventive, corrective, predictive, and emergency maintenance activities. • Ensure all maintenance follows approved Standard Operating Procedures (SOPs), Method of Procedures (MOPs), and Emergency Operating Procedures (EOPs). • Chair Change Advisory Board (CAB) meetings for operational changes. • Review and approve maintenance windows and operational risk assessments. • Ensure execution of all activities under strict change management controls. • Lead capacity planning for electrical, mechanical, and white-space infrastructure. • Support expansion projects, commissioning, and integration of new data halls and critical systems. • Collaborate with construction, commissioning, and engineering teams during facility expansion. • Monitor utilization of power, cooling, rack density, and floor space to optimize capacity. • Manage OEMs, contractors, and facility service providers. • Establish vendor performance metrics and Service Level Agreements (SLAs). • Conduct contractor safety audits and operational performance reviews. • Ensure compliance with permit-to-work systems and lockout/tagout procedures. • Ensure compliance with: Uptime Institute Operational Sustainability standards ISO 27001 Information Security ISO 9001 Quality Management ISO 22301 Business Continuity ISO 45001 Occupational Health & Safety ISO 50001 Energy Management Local electrical, environmental, and safety regulations Lead internal and external compliance audits. Ensure adherence to Environmental, Health & Safety (EHS) policies. • Develop and manage annual operational budgets (OPEX). • Support long-term capital planning (CAPEX) for infrastructure upgrades and expansion. • Drive cost optimization while maintaining operational resilience. • Manage procurement planning and lifecycle replacement strategies for critical assets. • Act as the primary operational interface for internal stakeholders and enterprise customers. • Support customer technical audits, compliance reviews, and operational reporting. • Present operational performance metrics, risk assessments, and business updates to executive leadership. • Maintain strong relationships with engineering, construction, IT operations, and security teams. • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Engineering, or a related discipline. • 5-10 years of experience in mission-critical facilities or hyperscale data center operations. • Minimum 3 years in a leadership role managing critical facility operations. • Proven experience managing hyperscale or large-scale data centers exceeding 20 MW critical load. • Strong knowledge of electrical distribution, mechanical systems, controls, and mission-critical infrastructure. Working Environment 24x7x365 mission-critical hyperscale data center environment. On-call leadership responsibilities during critical incidents and emergencies. Occasional travel to regional facilities and expansion projects. Requires the ability to lead emergency response activities and work extended hours during planned maintenance, commissioning, and infrastructure upgrades.