Customer Support Specialist

Foodics is a Saudi Arabian technology company that provides a cloud\-based point\-of\-sale (POS), restaurant management, and fintech platform for restaurants and food businesses. A **Customer Support Specialist** at Foodics is the first point of contact for customers using the company's restaurant management and POS software. The role focuses on resolving customer issues, providing product guidance, and ensuring a high\-quality support experience. **Typical responsibilities include:** Responding to customer inquiries via phone, email, chat, or other support channels. Troubleshooting issues related to Foodics products and providing accurate solutions. Logging customer interactions in CRM and ticketing systems. Escalating complex technical issues to the appropriate internal teams and following up until they are resolved. Training customers on how to use Foodics products through virtual sessions. Conducting customer satisfaction follow\-ups and reporting recurring issues or trends to team leaders. **Typical qualifications** Bachelor's degree (preferred). 1 year of experience in customer service or a call center. Strong English communication skills. Good typing and computer skills. Excellent problem\-solving and customer service abilities. Willingness to work on rotating shifts, depending on the location. Pay: From ﷼5,500\.00 per month Work Location: In person