Customer Support Executive

Customer Service Executive (After-Sales Support) About the Role As a Customer Service Executive, you will be the primary point of contact for customers following the purchase of products and services. You will be responsible for handling inquiries, resolving complaints, coordinating service requests, and ensuring high levels of customer satisfaction. This role requires a proactive, customer-focused professional with strong communication skills and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Serve as the primary contact for after-sales inquiries, service requests, and customer complaints. Respond to customer queries via phone, email, and social media channels in a professional and timely manner. Provide basic troubleshooting support regarding products, warranties, maintenance, and services. Accurately log customer interactions, issues, and service requests within the CRM system. Coordinate with technical and service teams to ensure timely issue resolution. Escalate complex cases where required and monitor progress until closure. Follow up with customers to ensure satisfaction and service completion. Coordinate machine collections and scrap list management activities. Maintain high standards of customer service and continuously seek opportunities to improve processes. Prepare customer service reports and track KPIs to support performance management. Bachelor's degree in Business Administration or a related field. Minimum 2 years of customer service, after-sales support, or customer care experience. Experience within the cleaning equipment industry is advantageous. Professional proficiency in English; Arabic language skills are a plus. Strong communication, interpersonal, and problem-solving abilities. Highly organized with excellent attention to detail. Experience using CRM systems and Microsoft Office applications, particularly Excel. Ability to multitask, prioritize workload, and work effectively in a team environment. Positive attitude with a willingness to learn products, systems, and processes.