Customer Service

Visa Application Processing and Customer Interaction • Scrutinize and collect visa application documents for processing. • Attend to customer/applicant queries through various channels, including in-person, email, and telephone. • Inform applicants about available Value-Added Services and facilitate their delivery. • Encourage applicants to provide feedback on services and experiences at the application center. Operations and Compliance • Handle cash and bank transactions accurately, adhering to established procedures. • Record and maintain all application data, ensuring accurate and timely entry into the system without errors. • Ensure timely completion of the visa application process within the specified Turn Around Time (TAT). • Maintain strict compliance with standard operating procedures and manuals to ensure process consistency. Education • Minimum: Pursuing Graduation (Minimum 12 years of Formal Education) • Additional: Graduate or global equivalent Experience • 0 - 2 years of experience preferably in the Travel and Tourism or Service industry.