Customer Service Specialist

About the Role We’re looking for a Customer Service Specialist to join our Business Operations team at Moyasar. You’ll work closely with our merchants and customers, helping them with questions, payment\-related issues, and day\-to\-day support. You’ll make sure every case is followed up properly and provide a smooth experience when using our services. What You’ll Do* Handle merchant and customer inquiries through phone, email, and ticketing systems. * Support merchants with questions related to our payment services and processes. * Troubleshoot issues and coordinate with the right internal teams for resolution. * Track and follow up on cases until they are resolved. * Support merchants during onboarding and documentation requirements. * Escalate complex or technical issues when needed. * Maintain accurate records of customer interactions and cases. Identify recurring issues and help improve the overall customer experience. * **Requirements** * Bachelor’s degree. * Experience in customer service or customer support. * Strong communication and problem\-solving skills. * Customer\-focused with good follow\-up skills. * Comfortable handling multiple customer cases. * Fintech, payments, or financial services experience is a plus. * Arabic and English communication skills.