Customer Service Specialist

### **Job brief** We're looking for a customer\-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem\-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform. ### **Responsibilities** * Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat. * Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions. * Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform. * Document customer interactions and resolutions to ensure consistent and high\-quality support. * Stay up\-to\-date on our platform's features and functionalities to provide accurate and relevant information. * Proactively identify and escalate complex issues to the appropriate technical team. * Maintain a positive and professional demeanor, building trust and rapport with each customer. ### **Requirements** * Minimum of 1 years of experience in technical support or customer service. * Strong understanding of computers, software, and troubleshooting principles. * Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non\-technical users. * Active listening skills and a genuine desire to help customers. * Ability to work independently and manage multiple tasks efficiently. * Proficient in using computers and comfortable navigating various software applications. * Ability to fluently speak, write, and read in both English and Arabic * A positive and solutions\-oriented attitude. ### **Benefits** * Competitive salary * All of the hardware and software will be provided for you * Sponsorship VISA will be provided for expats * Relocation cost from origin country to Oman will be covered * Work\-Life balance * Fun and fair work culture