Customer Service & Sales Coordinator – Florist Experience

We are looking for a highly organised, sales\-driven Customer Service \& Sales Coordinator with relevant experience in the floral, events, or wedding industry. The ideal candidate should understand floral arrangements and event requirements, confidently prepare costings and quotations, and successfully convert customer inquiries into confirmed sales. Key Responsibilities * Handle customer inquiries through phone, WhatsApp, email, social media. * Understand clients’ event themes, floral preferences, requirements, and budgets. * Convert inquiries and leads into confirmed bookings through professional follow\-up and effective upselling. * Prepare accurate costings, quotations, invoices, purchase orders, and client proposals. * Calculate material, flower, labour, transportation, supplier, and other event\-related costs. * Recommend suitable floral packages, event concepts, and add\-on services based on the client’s budget. * Coordinate floral orders, event schedules, delivery timelines, and installation requirements. * Liaise with florists, designers, suppliers, venues, and event teams. * Maintain accurate records of inquiries, bookings, payments, orders, inventory, and supplier information. * Monitor deadlines and ensure all event preparations and customer orders are completed on time. * Manage daily administrative tasks, correspondence, documentation, and filing. * Support the team during weddings, corporate events, and special occasions when required. Requirements * Previous experience in the floral, events, or wedding industry is required. * Proven ability to convert customer inquiries into sales and confirmed bookings. * Experience in preparing costings, quotations, and client proposals. * Good understanding of floral arrangements, event styling, colours, materials, and creative concepts. * Strong sales, negotiation, customer\-service, and follow\-up skills. * Excellent organisational, multitasking, and time\-management abilities. * Proficiency in Microsoft Office and general administrative systems. * Detail\-oriented, artistic, proactive, and able to work under pressure. * UAE experience is preferred. * Candidates whose experience is mainly in real estate or unrelated industries will not be considered. Pay: AED5,000\.00 \- AED6,000\.00 per month Application Question(s): * Please don't leave the questions unanswered as this is part of your assessment form. Do you have experience preparing costings, quotations, invoices, purchase orders, and client proposals? * Can you confidently convert customer inquiries into confirmed bookings? Please provide an example. * How do you calculate the total cost of a floral arrangement or event, including materials, labour, transportation, and profit margin? * Which administrative systems, CRM platforms, or Microsoft Office applications have you used? * Why do you believe you are suitable for this customer service and sales position? * How familiar are you with flower varieties, floral arrangements, colour combinations, event themes, and styling concepts? * What is your notice period or availability to join? * What is your visa status? Experience: * floral Industry: 5 years (Required) Language: * Native Tagalog (Required) Work Location: In person