Customer Service Representative

**Why do we need you?****Customer Service \& Order Management** * **Serve as the primary contact for stock replenishment orders, direct customer shipments (credit orders), and branch deliveries within Northwestern Region.** * **Coordinate and communicate order status, delivery schedules, and shipment updates with regional sales teams and regional representatives.** * **Ensure timely and accurate processing of customer orders in line with company procedures and service level expectations.** * **Resolve sales teams’ inquiries and non\-technical complaints professionally and within agreed timelines.** * **Maintain accurate records of customer interactions, orders, and delivery documentation.** **Cross\-Functional Collaboration** * **Work closely with Production and Operations teams to communicate product requirements, priorities, and delivery schedules** * **Support production planning by providing demand for your assigned regions when needed.** * **Facilitate communication between Sales, Warehousing, Logistics, Finance, and Customer Service teams to ensure smooth order execution.** **Documentation \& Compliance** * **Prepare and provide product certifications, technical data sheets, material safety data sheets (MSDS), compliance documents, and other customer\-required documentation, when needed.** * **Maintain shipment records, customer files, and operational documentation in accordance with the company's Document Retention Policy.** * **Ensure compliance with company policies, quality standards, and applicable regulatory requirements.** * **Support continuous improvement initiatives.** **Leadership \& Operational Support** * **Provide guidance and support to team members as needed.** * **Assist in maintaining efficient departmental operations and service standards.** * **Perform additional duties and responsibilities as assigned by the Customer Service Manager.** **Is this job for you?** **Educational Requirements:** **Bachelor's Degree or equivalent qualification.** **Essential:** **Experience in customer service, sales support, logistics, distribution or related commercial functions.** **Strong understanding of customer order management and distribution processes.** **Experience using ERP systems and Microsoft Office programs.** Job Reference: SAU00100