Customer Service Representative

We are looking for a **Customer Support Representative** with experience in **telesales within the financial services industry**. The ideal candidate should have excellent communication skills, a customer\-first approach, and the ability to convert inquiries into successful sales while delivering exceptional support. **Fluency in English** is required**.** Knowledge of any regional languages like **Hindi, Tamil, Telugu, Kannada, Malayalam is an added advantage.** You will be responsible for handling customer inquiries, explaining financial products, following up with leads, and guiding customers throughout the application process. Key Responsibilities * Handle inbound and outbound customer calls professionally. * Convert leads into customers through effective telesales techniques. * Explain financial products, services, eligibility criteria, and application processes. * Follow up with prospective customers and maintain regular communication. * Resolve customer queries and provide accurate product information. * Assist customers throughout the loan or financial service application journey. * Build and maintain strong customer relationships to improve satisfaction and retention. * Maintain accurate customer records and update CRM systems. * Coordinate with internal teams to ensure smooth processing of customer applications. * Achieve daily, weekly, and monthly sales and customer service targets. * Stay updated on company products, policies, and industry regulations. Requirements * Bachelor's degree in any discipline (preferred). * **1–3\+ years of experience** in customer support and telesales within the **financial services, banking, fintech, or loan industry**. * Proven experience in lead conversion and customer relationship management. * Excellent verbal communication and interpersonal skills. * Strong negotiation and persuasion abilities. * Familiarity with CRM software and Microsoft Office. * Ability to multitask in a fast\-paced environment. * Customer\-focused with strong problem\-solving skills. * **Fluency in English is required. Knowledge of any regional languages like Hindi, Tamil, Telugu, Kannada, Malayalam is an added advantage.** Skills * Customer Service * Telesales \& Lead Conversion * Sales Negotiation * Communication Skills * Relationship Management * Follow\-up \& Closing * CRM Management * Problem Solving * Time Management * Target\-Oriented Approach What We Offer * Competitive salary with performance incentives * Career growth opportunities * Supportive and collaborative work environment * Ongoing training and professional development * Opportunity to work with a growing financial services company Pay: AED2,500\.00 \- AED3,500\.00 per month Work Location: In person