Customer Service

**About Flash Freeze** Flash Freeze Manufacturing LLC is the only flash freeze processing facility inside the Dubai Fruit and Vegetable Market at Ras Al Khor. We freeze surplus fruit the same day it arrives at the market. We are a founding team. We are early. Everything here is being built from scratch. If that sentence excites you — keep reading. If you need a system handed to you before you can operate — this is not the right place. **The Role** This role sits at the intersection of keeping current customers happy and finding new ones — the two things that determine whether this company grows or stalls. You talk directly to customers and cold\-call new business in the same week. This is not a script\-reading job — you have to think, and you have to represent the brand accurately every time you speak for it. **What You Will Do** → Respond to D2C customer inquiries, order issues, and complaints within SLA → Log every B2B account communication in CRM with accurate attribution → Run outbound calls and emails against the GTM lead list, every day → Escalate unresolved service issues through the right channel, not around it → Feed recurring complaint themes back to Operations and Quality Leads **Apply If You** ✓ Have worked in customer service, sales support, or outbound sales before ✓ Are comfortable picking up the phone and cold\-calling a business you've never spoken to ✓ Write and speak clearly enough that a customer trusts what you tell them ✓ Log your work accurately without being chased for it — attribution affects other people's commission ✓ Can deliver bad news to a customer without dodging it ✓ Follow up on a lead more than once before giving up on it **Do Not Apply If You** ✗ Avoid the phone in favor of email or chat whenever possible ✗ Have never done outbound sales or cold outreach ✗ Consider CRM logging optional or something to catch up on later ✗ Tell a customer what they want to hear instead of what's true ✗ Give up on a lead after one unanswered call or email ✗ Get discouraged easily by rejection on outbound calls **Benefits** Competitive salary commensurate with experience Visa sponsorship and UAE residency provided Medical insurance in line with UAE Labour Law requirements 30 days annual leave per UAE Labour Law Performance bonus tied to delivery quality and operational impact Work Location: In person