Customer Service Executive - Logistics/Supply Chain

• Serve as the primary point of contact for customers. • Manage end to end Order Management through various channels - internal and external communication via email, phone, or ERP. • Address customer complaints or concerns promptly, finding solutions or escalating when necessary. • Ensure customer satisfaction and resolve issues in a timely manner. • Coordinate with CROSS functional teams to ensure product availability and timely Shipment/delivery. • Ensure that all orders are invoiced accurately and promptly as per SLA. • Excellent communication and interpersonal skills. • Strong understanding of international trade regulations, export documentation, and logistics (experience with regions like Africa / Europe). • Teamwork, Accountability and reliability. • Ability to multitask and work under pressure. • Strong attention to detail and problem-solving skills. • Ability to work effectively under pressure and manage multiple priorities. • Proficiency in ERP systems and Microsoft Office. • Arabic or French language proficiency.