Customer Service Advisor

at MICRO BUSINESS SOLUTIONS we need a Customer Service Advisor is responsible for assisting customers with inquiries, requests, and complaints in a professional and timely manner. The role focuses on ensuring customer satisfaction by providing accurate information and effective solutions. **Key Responsibilities:** * Respond to customer queries via phone, email, or live chat. * Record all customer interactions accurately in the system. * Follow up on pending requests or unresolved cases. * Communicate clearly and courteously with customers at all times. * Identify recurring issues and report them to the relevant department. * Maintain confidentiality of customer information. * Support company service standards and operational procedures. **Qualifications and Skills:** * Diploma or equivalent qualification required. * Prior experience in a customer service or administrative role preferred. * Strong written and verbal communication skills. * Good time management and organizational abilities. * Proficiency with basic computer systems and CRM tools. * Ability to handle multiple tasks under minimal supervision. * Patient, detail\-oriented, and able to work effectively in a team. **Working Conditions:** * Full\-time position. * May require weekend or shift work depending on business needs. Job Type: Full\-time Job Type: Full\-time Pay: RO450\.000 \- RO600\.000 per month Work Location: In person