Customer Relations Officer

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention. • Bachelor's degree in hospitality, customer service, business, or a related field (preferred) • At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment. • Excellent verbal and written communication skills. • Strong interpersonal and relationship-building abilities. • Conflict resolution and problem-solving skills. • High emotional intelligence and empathy. • Proficiency in customer relationship management (CRM) software and office tools. • Background in the fitness, hospitality, or service industry is a plus.