Original posting on indeed. You apply directly with the employer — we never auto-apply.
Job description
EC Cargo \& Logistics is looking for **Customer Care Representatives** to join our growing team. The ideal candidates will be responsible for handling customer enquiries, providing shipment updates, coordinating with branch teams, and ensuring a smooth customer experience.
Key Responsibilities
* Handle customer enquiries through phone, WhatsApp, and other communication channels.
* Provide accurate information regarding **cargo bookings, shipments, delivery status, and services**.
* Track shipments and provide timely updates to customers.
* Coordinate with branch teams and internal departments to resolve customer queries.
* Follow up on pending shipments, deliveries, and customer requests.
* Maintain accurate customer and shipment records in the CRM/system.
* Escalate customer issues to the relevant department or manager when required.
* Ensure professional and timely communication with customers.
* Support the operations team with customer\-related coordination.
* Perform other duties and responsibilities assigned by the respective Department Manager.
Requirements
* Previous experience in **Customer Service / Customer Care / Call Centre / Logistics** is preferred.
* Good communication and interpersonal skills.
* Ability to handle customer enquiries professionally and patiently.
* Basic computer and CRM knowledge.
* Ability to coordinate effectively with multiple teams.
* Strong follow\-up and problem\-solving skills.
* Ability to work under pressure in a fast\-paced environment.
* **Fluency in English is required.**
* Knowledge of **Hindi/Malayalam** will be an advantage.
What We Offer
* Opportunity to work with an established logistics and cargo company.
* Professional and supportive working environment.
* Career growth opportunities.
* Training and on\-the\-job support.
* Competitive salary based on experience and skills.
Apply Now
If you are customer\-focused, organized, and interested in building your career in the **cargo and logistics industry**, we would like to hear from you.
**Apply through Indeed with your updated CV.**
**Vacancies: 15 Customer Care Representatives**
Job Type: Full\-time
Pay: AED2,500\.00 \- AED4,000\.00 per month
Education:
* Bachelor's (Preferred)
Language:
* Hindi, English, Malayalam (Required)
Work Location: In person
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