Credit Collection Officer

• Proactively manage a portfolio of overdue accounts, employing tailored collection strategies to minimize delinquency and maximize recovery. • Conduct thorough investigations into customer financial situations, identifying root causes of non-payment and negotiating sustainable repayment plans. • Maintain meticulous records of all collection activities, communications, and agreements in the CRM system, ensuring data integrity and audit readiness. • Liaise effectively with internal departments such as Sales and Customer Service to resolve account disputes and prevent future collection issues. • Possession of a Bachelor's degree in Finance, Accounting, Business Administration, or a related field. • A minimum of 3-5 years of proven experience in credit collections, preferably within the [Specify Industry, e.g., Financial Services, SaaS, Retail] sector. • Demonstrated proficiency in using collection software and CRM systems (e.g., Salesforce, SAP, specialized collections platforms). • Strong understanding of credit policies, collection laws (e.g., FDCPA), and best practices in debt recovery.