Contract management Executive/ Car rental document controller

• TARS CRM & Agreement Management • Manage customer rental agreements, renewals, amendments, and closures in the TARS CRM system. • Upload documents in TARS on a timely basis. • Scan and upload finalized agreements. • Verify that all agreement details match between TARS and Speed. • Request IDLs or verify customer documents whenever requested by the Sales team or drivers. • Prepare vehicle cancellation reports by verifying vehicle status in TARS and the RTA portal. • Add or remove vehicles in TARS and the Salik portal as requested by investors or authorized personnel. • Billing, Invoicing & Accounts Coordination • Generate accurate rental invoices, credit notes, debit notes, and account statements within agreed timelines. • Cross-check that all E-agreement contracts are opened correctly in Speed and create any missed agreements in Speed. • Change customer names to company names in Speed as requested by the Accounts department. • Coordinate with the Accounts department regarding agreement corrections, amendments, and updates. • Prepare and submit the monthly agreement finalization report to the Accounts department. • Support the Accounts Receivable team by tracking outstanding invoices and assisting with payment follow-ups. • Identify and resolve billing, contract, and customer account discrepancies. • Traffic Fines, Salik & Darb Management • Monitor and process traffic fines through UAE government portals, including RTA, Dubai Police, Abu Dhabi Police, EVG, MOI, and other relevant authorities. • Allocate traffic fines to the correct rental agreements and ensure timely customer billing. • Respond to fine and fine location requests from the Sales team through the Telegram group. • Prepare weekly Salik and Darb reports for all investor companies. • Add or remove vehicles from the Salik portal whenever required. • Reporting & Reconciliation • Generate monthly TARS reports for Finance & Accounts (F&A) and Operations reconciliation. • Prepare daily, weekly, and monthly operational reports, including invoicing, receivables, contract renewals, Salik, Darb, and traffic fines. • Prepare vehicle cancellation reports and other operational reports as required. • Customer Charges & Interdepartmental Coordination • Verify damage charges with the Maintenance team before charging customers. • Coordinate with the Sales, Operations, Fleet, Maintenance, and Finance teams to ensure accurate contract, billing, and vehicle information. • Assist the Operations, Sales, and Accounts teams by providing agreement-related information and support. • Deliver prompt and accurate customer support by resolving agreement, billing, and account-related queries. • Additional Responsibilities • Coordinate with the RTA department to verify and dispute traffic fines that may have been issued incorrectly. • Follow up with the RTA department to obtain complete details for traffic fines when information is incomplete or unavailable. • Coordinate with the RTA department to resolve any issues related to adding or updating vehicles in the TARS system. • Experience in data entry, CRM, or administrative support (preferably in the car rental or automotive industry). • Good knowledge of Microsoft Excel and Microsoft Office applications. • Strong attention to detail with the ability to maintain accurate records. • Ability to manage multiple tasks and meet deadlines. • Good communication skills for coordinating with internal departments and government authorities. • Basic understanding of UAE traffic fines, Salik, Darb, and RTA systems is an advantage. • Ability to work with CRM systems such as TARS and rental management systems such as Speed (preferred). • Willingness to learn new systems and adapt to operational requirements.