Contact Center Agent

Vistas GlobalCustomer Service / Contact Center·Doha, Qatar·Full\-time·Ref: RRF\-VG\-BSO\-2026\-1021 **About the role** ------------------ We are seeking a customer\-focused Contact Center Agent to handle inbound calls, understand stakeholder queries, provide accurate information, and route calls to the appropriate departments. The ideal candidate will have strong communication, problem\-solving, and customer service skills. **What we're looking for** -------------------------- **Qualifications \& Experience** * Bachelor’s degree in a relevant field preferred; high school diploma or equivalent considered. * Minimum 1 year of customer service, contact center, call center, or customer\-facing experience. * Fluency in Arabic and English is required. * Experience with CRM, call\-tracking, contact center, or customer management systems. * Good knowledge of computer applications and telephone systems. * Strong verbal and written communication skills. * Ability to work in a fast\-paced, target\-driven environment. **Skills \& Competencies** * Excellent verbal and written communication skills. * Strong active listening and customer service skills. * Good problem\-solving and decision\-making abilities. * High attention to detail and accurate data entry. * Strong time\-management and multitasking skills. * Professional, patient, and calm under pressure. * Ability to meet performance and quality targets. * Strong teamwork and interpersonal skills.