Collection Specialist

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. **About the Role:** We are seeking a proactive and results\-driven Collection Specialist to manage rent and receivables collection for a premium residential community in North Riyadh. This role is critical to maintaining healthy cash flow, minimizing arrears, and ensuring excellent tenant relationships through professional and effective collection practices. **Key Requirements:** Minimum 3 years of experience in rent collection or receivables management within residential, commercial, or mixed\-use properties Experience in KSA or GCC real estate strongly preferred Degree in Finance, Accounting, Business Administration, or related field Strong knowledge of KSA rental regulations and REGA guidelines Excellent tenant communication and relationship management skills Fluent in Arabic and English (written and spoken) – essential Proficiency in property management systems (Yardi, Yarn, or similar) Strong negotiation and conflict\-resolution abilities **Key Responsibilities:****Rent \& Receivables Management:** Manage timely collection of rental income, service charges, utility rebills, and other receivables Issue invoices in accordance with lease agreements and approved schedules Implement automated reminder systems and proactive tenant communication protocols Achieve and maintain high collection performance targets **Arrears Management:** Maintain and update comprehensive arrears tracking systems Initiate collection protocols including calls, emails, and site visits as appropriate Escalate delinquent accounts through established procedures Prepare documentation for legal recovery actions and coordinate with legal counsel when required **Tenant Communication \& Service:** Serve as primary point of contact for tenants on payment\-related queries and concerns Provide payment plan options and negotiate settlements in coordination with management Handle disputes professionally and work toward mutually acceptable resolutions Deliver responsive, courteous service that maintains positive tenant relationships **Reporting \& Documentation:** Prepare regular arrears aging reports and collection performance summaries Track write\-offs and bad debt provisions; maintain accurate documentation Monitor collection KPIs and recommend process improvements Maintain detailed records of all collection activities, agreements, and legal actions **Coordination \& Collaboration:** Work closely with Finance Manager, Property Manager, and leasing teams Coordinate with facilities management and utility providers on meter readings and invoice reconciliation Support utility rebilling processes for consumption exceeding standard allowances Assist with deposit management, receipting, and cash flow reporting **Skills \& Competencies:** Strong communication and interpersonal skills Excellent negotiation and persuasion abilities Detail\-oriented with strong organizational capabilities Persistent and results\-driven approach Proficiency in Microsoft Excel and property management software Cultural sensitivity and ability to work with diverse international tenant base Professional demeanor with ability to handle difficult conversations **What We Offer:** Career growth opportunity within a global real estate leader Exposure to best\-in\-class property management practices Professional development and training opportunities Supportive team environment Competitive compensation package **Location:** Riyadh, Kingdom of Saudi Arabia **Employment Type:** Full\-time, On\-site If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well\-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.