Cluster Revenue Analyst - Saudi National Only

POSITION SUMMARY The Reservations Sales Manager is a key part of the property sales team and point of contact for guests. Responsible for maximizing revenue through driving the team in handling of reservation enquiries, requests, changes and cancellations from guests via phone, email and other booking channels. **SCOPE** This role could be responsible for supporting a single or multi property set up, or within a Cluster / Market team supporting a number of hotels. EXPECTED CONTRIBUTIONS **Reservations Sales** · Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion. · Identify guest reservation needs by asking open\-ended questions to obtain all necessary information, including Marriott Bonvoy status. · Determine the most appropriate room type to meet guest requirements and maximize room rate. · Verify availability of room type and rate. · Effectively explain guarantee, special rate, and cancellation policies to callers. · Accommodate and document special requests when able. · Describe room accommodations and benefit feature sale amenities to guests. · Answer questions about property facilities/services and room accommodations. · Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. · Follow “up selling” techniques and sales strategies in order to maximize property revenue. · Provides guests with information about the Bonvoy loyalty program and processes new enrollments. · Input and access data in reservation systems. · Verify all reservation information with callers to ensure accuracy. · Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers. · Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat. · Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. · Follow documented escalation procedures when addressing guest concerns. Pay: From ﷼6,000\.00 per month Work Location: In person