Cluster Reservation Manager

* To manage the daily operations and efficient running of the Reservations Department. * Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives. * To drive the team to achieve goals (Revenue and Quality targets, i.e. Up selling, GSM, Test calls, etc.) and develop new ideas to improve processes * To demonstrate an in depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc. * To ensure all administrative procedures are completed accurately and in accordance with the departmental and Hotel guidelines * To ensure Guests’ profiles are updated and merged regularly according to the Company SOP’s * To ensure accurate, up to date contract information, rate agreements, data input into Opera Reservation System, for both existing and new clients * To ensure that all accounting procedures are adhered to in conjunction with the Revenue Managers. * To ensure all free sale and inventory are being keep up to date with either the help of closeout charts or relevant website. * To ensure that all FIT bookings are dealt with, following the correct procedure, rate codes and proper profile selection. * To make sure all website are checked daily with correct rate strategy * To update process, generate and distribute daily weekly and monthly reservation reports Pay: BD500\.000 \- BD510\.000 per month Education: * Primary (Required) Experience: * Hotel Reservation Manager : 1 year (Preferred) Work Location: In person