Clinic Support Assistant

• To assist Physician in clinic including accessing, adding, and modifying the patient medical records under the physician’s supervision. • Request the necessary investigation for the patient. • To assist the provision of high-quality care to patients and their families under the direction and supervision of the Physician/ Registered Nurse/ Midwifes. • Demonstrate a range of skills to meet the needs of patients whilst promoting dignity, privacy, and respect. • 3.5 To provide a range of healthcare and non-nursing duties, ensuring efficient and effective service to the ward/department at all times. • To assist with administration and non-nursing duties. • To perform basic care under the direction of Physician/ Registered Nurse/ Midwife. • To assist all patients who are able, towards independence and activity under the direction of the physician/Registered Nurse/Midwife. • To provide patient comfort by utilizing resources and materials; transporting patients; answering patients call and requests; reporting observation of the patient to the team leader. • To assist patient transfer to other departments. • To accompany patients who are ready for discharge. • To transport equipment and patient records between departments. • To support the registered nurse staff and ward clerk in the clerical, • administrative and receptionist duties in the ward. • To assist in maintenance of stocks and non-medical supplies. • To develop and utilize good communication skills and receive and • pass on telephone message. • To correctly use aids and equipment supplied for patients. Report needs and obvious defects of this equipment to the Registered Nurse/ Midwife in charge. • To cover the duties of the ward clerk in absence. • To advice the Registered Nurse/ Midwife in charge of malfunctioning equipment. • To liaise with the Registered Nurse/ Midwifes in charge in the assessment of equipment and medical consumable items requirements. • To ensure appropriate utilization of resources effectively and efficiently. • To provide positive patient experience through the delivery of high-quality customer service. • To identify unsafe care practices and contribute to corrective actions. • Observe and maintain confidentiality of information data relating to patients, staff, service and the the organization. • To appropriately escalate identified concerns according to level of urgency. • To demonstrate an understanding of positive health and promote positive health. • To ensure continuity of care, the clinic assistant must update the physician/midwife in charge of any task, procedures and advice given to the patient and his/ her family. • To work within the current policies issued by hospital, reporting any sickness and accidents to the physician/Registered nurse/midwife and Nurse Manager. • To liaise with nursing colleagues and other professional standards, hospital policies and procedures, local requirements and JCI standards. • To participate in any other duties that you may be asked to undertake by physician/ Senior nursing staff within the scope of practice. • To ensure that patients/ clients belongings and valuebale are kept safely, adhering to local procedures. • To be able to administer and seek advice on the appropriate measures in an emergency. • To ensure that patient/clients • Privacy maintained and that dignity and freedom of choice is enhanced. • To report all changes in patients’ condition to the physician/Registered nurse/ Midwife. • To maintain knowledge, skills and accept responsibility for own education and career development. • To attend in service training, other training program and meetings as required. • Set goal and standards for self-improvement. • To process clear understanding and commitment to NMC’ policy. Accepts and recognizes the legal limitations and ethical parameters of the role. • Demonstrate effective oral and written communications skills. • Demonstrate flexibility in meeting work demands and able to work as a team. • Demonstrate understanding of cultural differences. • Takes direction from the Registered nurse/ midwife in problem solving. • Maintains confidentiality at all times. • Be informed on health & safety regulation affecting the unit in which they work. • Have full knowledge of fire precautions and regulations. • Be familiar with all types of Hospital codes and know how to telephone for emergency services. • The Clinic Assistant will also be expected to contribute to the wider corporate and organizational development needs as appropriate within the scope of service. • The Clinic assistant will be expected to ensure compliance with the requirement of the health and safety regulations of the hospital. • Meets work demands and is able to follow directions accurately. • To perform any other duty as required by line manager that commensurate with the post. • Prepare patient for examination by Doctor. • Assists Doctor and Registered nurse/ midwife in certain procedures e.g. Amniocentesis, Amino Drainage, CVS, IUT. • Ensures that all procedures and investigations are charged. • Ensure clinics are clean and clinical waste is managed as per hospital/DOH guidelines. • Ensures treatment rooms are cleaned after each procedure is completed. • Cleans used instruments as necessary before sending the instruments to CSSD for sterilization. • Cleans used equipment after every use and dates/ signs clean equipment tag. • Maintains inventory of all clinical trays and surgical instruments stored in doctor’s room and treatment room. • Assist in Outpatient clinics where required. Flexible in assignment when directed by Registered Nurse/ Midwifes in charge. • Complying consistently with NMC policies, procedures & practices. • Maintain confidentiality with regards with any information exchanged or received in current capacity in accordance with confidentiality agreement and organizational policy. • Employee shall adhere to and follow infection control guidelines and quality standards as published by quality Department. • Employee must understand and adhere to the Emergency preparedness plan / policy. • Participate in mandatory training and workshop as per organizational and regulators. • Nursing Qualification with license preferred or High School Diploma. • Two Years or more years of experience in hospital environment/ Nursing experience. • BLS certificate preferred.